Counter operational capabilities
• Counter activity graphs on software main dashboard
• 6 different priority layers for calling customers
• Capable to set count of calling on each laye of priority
• Counter activity report containing:
- Total counter workhours per day
- Total break time of each counter on each day
- Average customer response time per counter
- Customers count which took service from each counter
• Alert time description (You can define maximum response time permitted by every counter to complete customer service) and capability to enable/disable alarm tone on each counter
• Password description on each counter (Operator must enter his/her password to be able to call customers)
• Word setting capability (for example System can be set to call No 172 to gate no 2 instead of counter no 2)
• Supervisor which can call numbers for other counters is capable to call number for itself as a counter
• Capable to display each counter alerts count and display them in colors Counter alert
Ticket printing capabilities
• Description and printing different Welcome notes and VIP name
• Capable of priting number of people in queue for customers who attended for different tasks
• English/Persian pending time printing both together and selective
• Printing random and static advertisements
LAN
Reports
• Printing reports on local or network printers
• Capable of styatistics reports for different tasks and different periods
• Capable of report graphs in different graph types
Serving VIP customers
• Capability to define mobile number of VIP customers in the software. In this case customer can reserve his/her turn and SMS would be sent about this information via management software
• Setting VIP customer Debit Card number in system. In this case VIP customers would be able to use special services using turn manager stand with his Debit Card after taking the ticket
• Capablity to set Identification Code for VIP customers. In this case customers can take their turn number via phone call or internet
Phone/Internet reservation system is designed for customers to register for turn in a special date using Phone IVR or internet. Using this method wil give the customer a turn identity which will be used at the specified date to take ticket number. The turn reservation scenario is designable by system admin and it could work cooperating with the default system or as an individual system. This kind of turn reservation is generally used by health care centers such as clinics which you will be able to register for doctor or treatment visit. It's good to remeber the system is open to customize by customer orders.
n case that the controller computer is joined to the bank network and enabled to send information to the central office the following capabilities are active on SAFARA system:
• Monitoring, view statistics, take report of branches based on counters activity, queues and ...
• Capability of setting updates from the central office
• Capability to control displays and ticket advertisements from central office
• Describing VIP customers
• Centralized turn registeration
• Capability to find lower traffic branches in case you are not able to access internet bank services. This operation is possible via web based systems